ADSD Virtual Caregiver Conference: Addressing the Unique Needs of Caregivers and Residents

8 May 2024




 8:30 AM - 1:00 PM | General Session | 4 CEUs

8:30 AM -10:00 AM | Leading Empowered Teams

10:00 AM -11:30 AM | Verbal De-Escalation 101

11:30 AM -12:30 PM | Best Practices for Admissions and Discharges in Long-Term Care Settings

12:30 PM -1:00 PM | Healthcare Advocacy for Nevadans

 2:00 PM - 4:00 PM | HCQC Regulations | 2 CEUs  

This conference is approved for continuing education by the Nevada Certification Board for CHW, and by the boards listed here. BELTCA pending.
Presentation materials are not for reproduction or distribution without specific written authorization.The opinions, findings, conclusions, and recommendations expressed in our courses are those of the author(s) and do not necessarily represent the official views of CASAT.




8:30 AM -10:00 AM | Leading Empowered Teams

Presented by: Jennifer Carson, PhD, Clinical Associate Professor and Director, Dementia Engagement, Education, and Research (DEER) Program, School of Public Health, University of Nevada, Reno.

Leadership is not a position, it is a practice, and the function of leadership is not to produce compliant subordinates, but to grow and foster empowered teams and strong leaders. Highlighting the difference between management and leadership, this session explores a set of practices that foster empowered teams, leading to enhanced outcomes for both residents and staff. Drawing upon evidence-based practices and practice-based wisdom, this session will dive into eight key practices that support and sustain empowered teams: cultivating authenticity; encouraging the heart; embracing complexity; nurturing relationships; building partnerships and teams; fostering communicative capacity; focusing on strengths and possibilities; and committing to continuous reflection, learning, and growth. While any care partner can adopt these practices regardless of their rank or position, it is crucial for formal leaders to wholeheartedly embrace them, as fostering a culture of empowerment and collaboration supports effective navigation of the evolving and challenging landscape of long-term care and support.

 Learning Objectives:

  • Explore the core principles of leadership (versus management).

  • Identify key practices for fostering empowered teams.

  • Consider the application and outcomes of empowerment practices in long-term care leadership.


10:00 AM -11:30 AM | Verbal De-Escalation 101

Presented by: Crystal Jaquette, MA, MFT

Behavioral health, mental health, medical and allied health care professionals are likely to encounter situations in their careers in which a de-escalation intervention is the most appropriate, ethical, and therapeutic response to provide a client who is in an agitated state. This course is an introductory course on what verbal de-escalation is, how to identify situations where verbal de-escalation interventions are appropriate, and the verbal de-escalation steps and techniques that one can apply in general professional care settings.


11:30 AM -12:30 PM | Best Practices for Admissions and Discharges in Long-Term Care Settings

Presented by: Marie Coe, Nevada State Long-Term Care Ombudsman

We are all unique in how we go about our daily activities. This should not change when we need support with care. The process of admission for someone transitioning from home or after surgery can be a frightening process, however if the person’s needs cannot be met after the transition, this can be devastating. Learning best practices for how to meet the needs of the person as well as discharge plans can assist staff in regulatory compliance and success of the person.

 Learning Objectives:

  • Understand the unique needs of the person to provide quality care after admission.

  • Regulations regarding admissions and discharges.

  • Discharge changes for residential facility for groups.


12:30 PM -1:00 PM | Healthcare Advocacy for Nevadans

Presented by: Khadyja Carter, Operations Chief, Office for Consumer Health Assistance

The Office for Consumer Health Assistance (OCHA) provides Nevada consumers with advocacy, education and information regarding their healthcare rights and responsibilities. During my session I will discuss the most common complaints submitted to OCHA and the steps the Ombudsmen take to advocate for consumers. I will explain how to refer consumers to OCHA.

 Learning Objectives:

At the end of the session, participants will be able to:

  • Identify 5 ways OCHA can assist consumers.

  • Understand how to make a referral to OCHA.

  • Clearly define the role of the OCHA Ombudsman.


1:00 PM -2:00 PM | Lunch Break


2:00 PM -4:00 PM | HCQC Regulations

Presented by: Johna Rusch, Health Facilities Inspector III and Terri Buster Health Care Facilities Inspector III

This presentation will focus on the top 5 regulations that passed in 2023 related to person-centered care plans, discharging procedures, new training requirements for caregivers, cultural competency and infection control practices. The last 15 minutes of the presentation will be dedicated to providing an overview of the top 10 deficiencies cited for 2023.



Date Wed, May 8 8:30 am GMT-7 (America/Los_Angeles)
End Date Wed, May 8 4:00 pm GMT-7 (America/Los_Angeles)
Registration Start Date Fri, Jan 26 12:00 am GMT-8 (America/Los_Angeles)
Event Time Zone PDT
Capacity 150
Spots Available 104
Cut Off Date Wed, May 8 12:00 am GMT-7 (America/Los_Angeles)
Individual Price $45.00
$45 104
  • Register (Individual)